Appointment Cancellation and No Show Policy
Thank you for trusting your care to Aspen Day Treatment. When you schedule an appointment with Aspen Day Treatment, we set aside enough time to provide you with the highest quality care. Should you need to cancel or re-shedule an appointment, please contact our office as soon as possible, and no later than 24 hours prior to your scheduled appointment. This gives us time to schedule other patients who may be waiting for an appointment. Please see our appointment cancellation and no show policy below:
Any new patient who fails to show for their initial visit will not be rescheduled.
Any established patient who fails to show, cancel, or reschedule an appointment and has not contacted our office with at least 24 hours notice will be considered a No Show and charged $50 when appropriate.
All No Show fees are due before the next office visit.
Any established patient who is a No Show for 3 times will be discharged from Aspen Day Treatment.
We understand there may be times when an unforeseen emergency occurs and you may not be able to keep your scheduled appointment. If you should experience extenuating circumstances, please contact us immediately at 410-242-0920.
Patient Protections under the “Surprise Billing"
Public Health Services Act January 2022
This notice is published for the protection of clients of Aspen Day Treatment,
against being sent a bill without prior warning that a provider of care here has
offered care, which is not covered by their insurance plan. This facility accepts the
allowable fee for the services provided and will not offer care for an extra service,
or non covered service without the clients prior knowledge, and no balance billing will occur.
It is the responsibility of each client to supply the facility with their updated and
current insurance coverage to which the facility will either bill the insurance and
accept the allowed amount for the service provided, or warn the client that we are
not participating with that insurance. If this information is given to the facility, the only
bill the client will receive is for coinsurance, copay or amount applied to deductibles.
This facility only accepts Maryland Medical Assistance, Traditional Medicare, and
Blue Cross Care First insurances.
We do not accept Medicare Advantage Plans, Workman’s Compensation or other insurances.
Where applicable by law, a missed appointment fee will be charged as outlined in
our appointment policy and the state mandated fee will be charged for copying medical records.